Congratulations!

The Property Management team would like to congratulate you on your new tenancy. This New Tenant Web Book is a valuable resource created specifically for you to make the process of leasing a property with us as hassle free as possible. It is important that you are aware of your responsibilities - please ensure that you read this document before signing your lease and if you have any questions or concerns please contact one of our team.

Connecting Your Utilities

Please ensure you arrange the connection of all relevant utilities, most importantly, electricity and gas (where applicable) to start from your lease commencement date. If you require assistance, Move Me In can arrange these connections for you free of charge.

In accordance with the Residential Tenancies Act (2010), Gerber Properties disclose that the availability of telephone/fax lines, internet services; analogue, digital or cable television (and the adequacy of such services); are the sole responsibility of the tenant and the tenant should make their own inquiries as to the availability and adequacy of such services before executing the Agreement.

Condition Report

At the start of every tenancy you need to fill out a condition report. This records the general condition of the property, on a room by room basis, including fittings and fixtures. Fill it out with as much detail and accuracy as possible. You must complete and return the condition report within 7 days of receiving it.

Helpful Hint: Try your best to complete this report before you start moving all your furniture into the property. Having furniture in the house while trying to complete the Entry Condition Report will make it difficult to be thorough with the report as this could hide any stains on walls, carpets, etc.

Collecting your keys

Keys can be picked up from our office on your commencement date. Please note that we are unable to issue keys early, or grant access to the property any earlier than the allocated tenancy start date.

Rent and Arrears

Paying your Rent

Payments are accepted by Gerber Properties via two methods:

1. Rental Rewards - If you wish to use Rental Rewards please fill out this form and return it to us. The sign-up process is straightforward and allows you to set up direct debit for convenience. This service has a small fee attached to it, please see the form for details.

2. Cheque - you can pay your rent via cheque by sending it to us in the mail or dropping by our office.

NO CASH PAYMENTS WILL BE ACCEPTED AS WE DO NOT KEEP CASH ON THE PREMISES

Paying your rent on time

It is your responsibility to ensure that your rent is paid on time. For those using Rental Rewards, please schedule for this payment to be debited at least 2 days before your rent is due to allow for bank delays. You will be in breach of your Residential Tenancy Agreement if you fail to pay your rent on time.

Arrears

We encourage open lines of communication at all times and urge you to contact us if you become unable to meet your rental commitments during your tenancy. If you fail to make rental payments on time you will fall into arrears. Under the terms of the Tenancy Agreement, rent should be paid in advance as it becomes due.

If you fall into arrears, you will receive automated notifications to remind you to pay your rent.

Day 6 - First reminder

Day 9 - Second reminder and an arrears notice will appear on your tenancy ledger

Day 12 - Final notice issued - 48 hours to remedy to avoid further action

Day 14 - Termination notice issued to tenants with application to tribunal (NCAT) for immediate rectification of arrears

Repairs and Maintenance

General Repairs

Reporting General Repairs

Scan the QR code below and follow the prompts to report general repairs & maintenance through our Bricks & Agent integration.

Alternatively, you can email maintenance@bricksandagent.com.

Emergency repairs - please call our office immediately

Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include:

- Water pipes have broken or burst

- Blocked or broken toilet (if a second toilet is not available)

- Serious roof leak or gas leak

- Dangerous electrical fault, dangerous power point, loose live wire, etc

- Flooding or serious flood damage

- Serious storm, fire, or impact damage (i.e. impact by a motor vehicle)

- Failure or breakdown of the gas, electricity or water supply to the premises

- Hot water service failure on a weekend, or long weekend (this would not be considered an afterhours emergency if this occurs on a week night)

- Fault or damage that makes the premises unsafe and unsecure

- Fault likely to injure a person, cause damage or extreme inconvenience

After-hours emergency repairs

Should an emergency repair be required after hours, please refer to the following people:

Electrical - Dom Liotta | Fuzion Electrical | 0401 551 405
Plumbing - Sam Liotta | Fuzion Plumbing | 0409 915 556
Locksmith - Oskar | Lockey | 0438 778 337

Routine Inspections

We will conduct a routine inspection at the property 3 months after your tenancy commences, then approximately every 6 months thereafter. The main purpose is to provide a report to the owner that you are maintaining the property, and also to check for any repairs and make any recommendations to the owner. Photos will be taken during the inspection to provide the owner with a report of the condition of the property and any repairs required. If the property is not up to standard, we will email you with a list of items to be attended to and arrange a follow up inspection in 14 days.

Water Charges

Applies to houses and individually metered properties:

The supply of water to this property is individually metered and the property is water efficient. According to the terms of the General Tenancy Agreement, this means that tenants will be liable to pay for all of the consumption charges for the water during the tenancy. The owner will pay for the supply and service charges for water - it is only the consumption of water that will be passed on to the tenants. Each quarter, an invoice will be sent to you for the for the water that has been consumed during the tenancy and this will be payable within 14 days directly to Gerber Properties.

Caring For Your Rental Property

The links below provide some useful information to help you enjoy your rental property and to comply with the various obligations that you have as tenants. Read these documents carefully, and if you have any questions be sure to ask your Property Manager at your induction interview.

Please note: All fireplaces are strictly for ornamental use only

Smoke Alarms

Smoke alarm servicing is mandatory for all residential properties. Ensuring that your smoke alarms are in working order is vital for your safety and for the safety of others around you. Most of our landlords subscribe to Property Services 360, who carry out annual smoke alarm inspections. 360 will be in contact with you to find a convenient time to gain access to the property in order to complete these services.

Important: Please do not tamper with smoke alarms. If there are any problems with your smoke alarms please notify us immediately.

Gaining Access

From time to time landlords will require access to the property to be valued for refinancing, tax or other purposes or to scope any maintenance necessary. Your assistance here is greatly appreciated and if there are any concerns surrounding this, please contact your Property Manager.